Terms of use

Terms of use of the e-shop

General Terms of Transaction

1. GENERAL INFORMATION

Welcome to our online store tsakalos.experts based in Pyrgos Ilia, Patron 81-83, Pyrgos 271 00, Pyrgos, tel 26210 96067, contact persons: Tsakalos Panagiotis.

The promotion, presentation, sale, transport-storage, delivery and any return of our products displayed on this website as well as the protection of your personal data and the security of your transactions are governed by these terms of use, which we invite you to read before you navigate to aquaenergy.gr and make your purchases.

Your navigation in aquaenergy.gr and the realization of any transaction or communication with our company means the unconditional acceptance of the present terms of use by you. In case of disagreement or reservation for part or all of these terms you can send your e-mail to the following e-mail address info@tsakalos.experts prior to your browsing or transaction, otherwise your acceptance of all terms and conditions is unconditional.

Our company reserves the right to modify, renew or upgrade at any time and without prior notice to the user/consumer/visitor/member of aquaenergy.gr (in whole or in part):

a) part or all of these terms of use,

b) part or all of the content of tsakalos.experts; and

c) part or all of the interface, structure or configuration of tsakalos.experts and its technical specifications.

The company also reserves the right at any time, without justification and without prior notice to the user/consumer/visitor/member of tsakalos.experts to cancel, suspend or terminate the operation of tsakalos.experts.

The user/consumer/consumer/member of tsakalos.experts unconditionally acknowledges and accepts all of the above with only the navigation and/or use of aquaenergy.gr services.

2. DESCRIPTION OF SERVICE

The online store aquaenergy.gr promotes, promotes and resells the products of the suppliers with whom it cooperates. The company reserves the right to freely select the products it displays on tsakalos.experts and to modify, renew and / or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts that it may freely select and carry out, as well as modify, renew and/or withdraw at any time and without prior notice and/or deadline.

3. RECEIPT OF REQUEST FOR ORDER & COMPLETION OF ORDERS

tsakalos.experts is a department store that cooperates with a multitude of suppliers, importers and manufacturers (foreign and domestic) in order to bring you a wide range of products at the best possible prices.

Therefore, although we take every possible measure to ensure the availability of our products as it appears on tsakalos.experts, there is a possibility that a product displayed on aquaenergy.gr may not be available or may not be available within the delivery time indicated on tsakalos.experts, for reasons beyond our sphere of influence. For this reason and in order to keep you fully informed and to protect you as much as possible from unforeseen circumstances, orders are completed as follows:

α) SUBMIT A REQUEST FOR ORDER - You can browse our online store, freely select the products of your choice through tsakalos.experts and place them in your shopping cart. Then, following the 'steps' indicated each time you should proceed to send your request for ordering to our company.

In order to provide you with better and better service and to facilitate your future purchases during your first order, you register as a user of tsakalos.experts by filling in all your personal data requested in the corresponding registration form.

Then, each time after completing your purchases, you fill in all the details of your order request that appear on the order form. All the data sent to our company fall under the strict policy of protection of your personal data maintained by our company and are collected and processed with full security and diligence and only after your express consent provided by sending the above form. In any case, each time you send a request for an order to our company, you must first accept these terms of use, which govern the transactions between us in their entirety as stated in article 1 above.

You are also responsible for the correctness and legality of the above data, which our Company knows only upon your declaration.
When you send your order request, an automated message appears containing the details of the order request that our company will receive, which is also sent to the email address you have provided. All your requests are received by us subject to a check on the availability of the products included in your order request (which check takes place after the start of the processing stage following your request). At the stage of receipt of your request and the automatic display of the content of your order request, the processing of your request by our company has not yet started.

b) PROCESSING OF ORDER REQUEST - If your order request is sent between 9.00 and 14.00 on a working day and time (i.e. from Monday to Friday then you will immediately receive a message to the email address you have provided us with that your request is being processed by our company. Otherwise you will receive this message within the next working day. During the processing of your request, the availability of all the products included in your order request is checked.

ι) In case of availability of all the products included in your request within the delivery time indicated in our online store then you will be sent a message to the email address and / or mobile phone number you have given us confirming your order and will include all the details of your order. The dispatch of the products will then be carried out according to the delivery schedule of our partner courier company.

j) In case there is no available any of the items you have placed in the order and / or that a product will be available after the delivery time indicated in our online store, then you will receive a message to the email address and / or mobile phone number you have provided. In any case, the new message that you will receive via e-mail and/or the mobile phone number that you have indicated to us and the confirmation of your order, on the basis of which your order will be executed.

The shipment of the products will be carried out according to the delivery schedule of our partner courier company.

An employee from our customer service department will contact you at the telephone numbers you have indicated, in order to consult with you for any modification, correction, cancellation of your order request. If it is not possible to contact you in this way, an e-mail will be sent to the e-mail address you have provided in order for you to contact us. If neither of these two communications are not possible (for whatever reason) within 10 days of sending your order request, your request will be automatically cancelled and you will need to resend a new request to us.

In any case, after contacting you, a confirmation of your (new) order will be sent to the email address you have provided to us with all the (new) details that it includes.

c) Our Company may contact you via e-mail and/or mobile phone message which you have indicated to us during your registration throughout the period until the delivery of your order to you for any issue concerning the receipt, processing, execution and/or transport of your order and/or its payment and/or the return of the products. The parties agree that such communication (via email and/or mobile phone message you have provided us with-sms) shall also cover the legal requirements of informing you in writing, notifying you, confirming your order, where and when required by law.

2. METHODS OF PAYMENT

In order to provide you with a better and better service, our company has a payment method option for the products you are interested in buying, which, as explained below, is linked, among other things, to the processing time of your order request and/or the time of delivery of the product to you. The payment methods are specifically the following:

α) CASH ON DELIVERY - If you have chosen cash on delivery as a payment method then you must pay the corresponding price (and any agreed costs e.g. transport) upon receipt of the product from the carrier of our choice.

b) DEPOSIT IN BANK ACCOUNT - If you have chosen as a payment method the deposit in a bank account, then you must discount your order (and any agreed costs e.g. (link with 3b) in order to start the process of processing your order request (link with 3b) and the reservation of the products included in it by us, in one of our company accounts that appear in the order form and in the e-mail you will receive as soon as your order is processed, indicating your order code as a reason.
You should then send us a copy of this deposit either by fax, at fax 26210 44951, or by e-mail at info@tsakalos.experts.

c) BY CREDIT CARD - The tsakalos.experts accepts credit cards Visa, Mastercard, Discover, American express, PayPal. If you have chosen the credit card as a payment method, the process will be carried out and completed through our trusted partner - a banking institution that provides all the security guarantees of electronic transactions. In particular, your transactions in our online store are protected by the highest security systems which guarantee a secure transaction environment to many large companies worldwide.

In case you choose to pay by credit card you must be present at the time of receiving your order with your credit card and your identity card. In case the order is placed in the details and on behalf of a company then the credit card you use must be a company credit card. That is, it must have been issued in the details of the respective company. Also at the time of delivery the authorized holder must be present with the credit card and his/her identity card.

d) PAYPAL - To buy with PayPal, select this payment method and click on "Confirm payment". You will then be automatically redirected to the website of PayPal to make your payment.

3. DELIVERY OF GOODS / SHIPPING COSTS
α) Upon confirmation of your order, you will be informed with a message to the email address and/or mobile phone you have provided us with and the time of delivery of your products depending on the area you have chosen to have the products shipped to you.
b) In any case, your order will be sent to you by our company or by a partner carrier of its choice during working hours and days (Monday - Friday, 09:00-17:00). According to the basic delivery schedule of our partner courier company, the deliveries are as follows:

• in the capitals of prefectures within 24 hours of the dispatch of the products to the carrier (except for islands).
• in other areas within 48 hours of dispatch of the products to the carrier, except in remote areas which may be delivered within 72 hours

Our company and its partners take all necessary measures for the timely delivery to you of the products you have ordered based on the above schedule. However, it is not responsible for any delays due to force majeure or events beyond its control. Indicatively, it is not responsible for causes of delayed delivery due to delays at customs, intermediate loading/unloading areas, transport strikes or other types of strikes that affect the delivery of products to our company's warehouses by our suppliers, etc. In the event of any delays, our company will make every effort to contact you at the details you have provided in order to inform you and to agree with you on the new delivery or the delivery of another product.

Although we have taken every possible care to inform you in relation to the unavailability of a product, it is nevertheless possible that there may be an unexpected shortage or unavailability of the product from our suppliers (even after your order has been confirmed). In this case, our company will again make every effort to contact you at the details you have provided (by email and/or mobile phone and/or by telephone) in order to inform you and to agree with you on the new delivery or the delivery of another product or the cancellation of the order at no cost to both parties and the interest-free refund of any money paid within a reasonable period of time.

4. POSSIBILITY OF ORDER CANCELLATION

It is possible to cancel your order in the following cases:
α) Before the shipment/receipt of the product - Cancellation is possible by sending an e-mail to the following e-mail address info@tsakalos.experts  or by telephone at 26210 96067.
b) Upon receipt of the product -You can exercise your right of withdrawal within 14 calendar days

γ) Κατά την υπαναχώρηση του ποσού της αξίας της παραγγελίας επιστρέφεται μόνο το ποσό της αξίας του προϊόντος και όχι τα κόστη από την χρέωση των μεταφορικών .

5. USE/FUNCTION & WEBSITE CONTENT
α) Use/Operation of tsakalos.experts - Both parties (company and consumer) are committed to the correct and fair use and operation of the website.In order to have correct and complete access to tsakalos.experts, the JavaScript language must be enabled in the browser, as well as the possibility of downloading cookies. To use aquaenergy.gr you must have a version of Internet Explorer above 6 or a version of Mozilla Firefox above 3.5 or another corresponding web browser version installed. It is also recommended to use the latest versions of the browsers as well as Adobe Flash Player to display additional graphics. The user/consumer/visitor/member of tsakalos.experts acknowledges and accepts that in order to use some of the services of tsakalos.experts it may be necessary to download certain upgraded computer programs. The Company takes all necessary measures for the continuous and uninterrupted operation of tsakalos.experts , but reserves the exclusive right, and the consumer accepts it, to permanently or temporarily interrupt the operation of tsakalos.experts with or without notice to users/members and visitors of tsakalos.experts .

In any case, the user/consumer/visitor/member undertakes and accepts that they will not use tsakalos.experts to send, publish, e-mail or otherwise transmit any content that is illegal, harmful, threatening, abusive, offensive, harassing, libelous, defamatory, libelous, obscene, obscene, libelous, invasive of another's privacy, racially, ethnically or otherwise discriminatory, may cause harm to minors in any way, may not be transmitted in accordance with the law or contractual or management relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party; contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation of any software or computer hardware; intentionally or unintentionally violates applicable Greek and EU legislation and its provisions; may harass any third party in any way; and any Content may cause damage to, or interfere with, the operation of any software or computer hardware; or may cause damage to, or interfere with, any computer hardware or software; or may cause damage to, or interfere with the operation of, any computer hardware or software; or may cause damage to, or interfere with, any computer hardware or software; or may cause damage to, or interfere with, any computer hardware or software; or may cause damage to, or interfere with, any computer hardware or software; or

b) Content tsakalos.experts - The company takes every possible care for the correct publication - display of information regarding the products it promotes through aquaenergy.gr . However, our company is not responsible for possible errors in the operation of the online store in the information displayed and displayed (such as but not limited to the indicated price, availability, photo, type, etc.) that may be due to technological failures-errors, typographical and / or "human" errors and / or incorrect information from suppliers, even if negligently. If you find an error before and/or after completing your order, we invite you to send an e-mail to the following address info@tsakalos.experts  and/or contact us at tel. 26210 96067. In any case, however, if you find an error, we urge you not to proceed with sending an order request before notifying our company and clarifying the specific issue.

The retail prices of the products are mostly set by the suppliers. Nevertheless, our company follows a free pricing policy based on its commercial strategy, always within the framework of the law, in particular the provisions on the protection of competition (fair and unfair). Therefore, it is possible that there may be a difference in the prices of products sold on tsakalos.experts from other similar products sold in other points of sale, given that our company occasionally makes product offers or other promotional actions whenever it deems necessary. Also, the company reserves the right, and the user/consumer/visitor/member of tsakalos.experts accepts it, to modify the indicated prices and to change and/or withdraw the offers at any time with or without prior notice to the users/consumers/visitors/members of tsakalos.experts.

6. INTELLECTUAL PROPERTY RIGHTS
The entire content of tsakalos.experts (except for those elements that belong to third parties, e.g. copyrights of third parties, partners, institutions etc.), i.e. indicatively and not limited to texts, photographs, drawings, commercial and financial data, programs, files of any kind, trademarks/logos, the lay-out of tsakalos.experts etc. are the intellectual property of the company and are protected by the relevant provisions of Greek Law, European and applicable international conventions on intellectual property.

In no case should their appearance and display on tsakalos.experts be understood as a transfer and/or assignment of license and/or right of use. In view of the above, therefore, it is expressly prohibited to copy, distribute, transfer, process, store, reproduce, republish, modify and any related action on the above elements, in whole or in part, without the express prior written consent of the company. Otherwise, the above actions may constitute an infringement of the intellectual/industrial property rights of the company, which reserves the right to claim any positive and consequential damage caused to it in accordance with the provisions of the applicable legislation.

7. PERSONAL DATA
α) Correct entry of personal data
Because your personal and contact details that you provide to tsakalos.experts are extremely important for the execution of your online transaction with us because, as you know, they are, among other things, the only way for our company to communicate with you for the execution of its obligations towards you and orders, you need to be sure that the information you have given us is absolutely correct. Our company takes every possible care to receive from you your correct data and for this reason, you are asked at the end of filling in your data to re-check these data and then send them to us together with your explicit consent to use the data you have filled in. As such, our company shall not be liable in any way if any of its contractual or legal obligations are not fulfilled correctly and/or in a timely manner due to you sending us incorrect personal data. In particular, any notification sent to the e-mail address and/or mobile phone you have provided us with (e.g. about the unavailability of a product, etc.) will be considered valid even if it is not delivered to you due to an error in the information you have provided us with and/or due to a technical or other failure of your server, and/or your telephone and/or your telecommunications provider, and/or due to a change in your details (if you have not informed us in time). The same applies to the contact and shipping address of the products as well as to landline contact numbers. In any case, you are obliged to update your details again whenever there is a change in them.

b) Registered users
In order to better serve you and to facilitate your future purchases, you must register as a user of tsakalos.experts (log in) when you send your first order request to our company. The data you fill in the special form on tsakalos.experts remain in our company's system. Therefore when you send your first order request visit you are asked to open an account with us and create a user profile (Name, gender and date of birth), using your own unique security codes (username & password). In this way you create your own unique page - registered user page - on which your purchase history is recorded, When you register as a registered user the company may and you as a registered user accept that a system of session cookies is installed exclusively and only for the purpose of identifying you and your transactions to create your customer history which is displayed on your personal page and is visible only to you. The above session cookies have the exclusive purpose of serving the better management of your profile and your transactions so that you are not obliged to declare your details from the beginning every time you visit tsakalos.experts.

c) Written consent
By completing and sending the relevant form with your data, you are also providing your written consent to the use of the data contained therein for the purposes described in these terms and conditions in the context of the privacy policy.

d) Privacy Policy
The issue of the protection of your personal data is for our company a very serious issue that is treated as a top priority.Your personal data is collected by our company exclusively and only in the context of conducting transactions with tsakalos.experts and our communication with you for the completion of your orders, your invoicing, the facilitation of deliveries, the general execution of your orders, the service of your requests and the sending of informative messages in relation to products and services. All your personal data collected through the special online form of tsakalos.experts are absolutely necessary for the performance of the above services on our part and are subject to your full and unconditional consent / consent which is provided by sending your personal data to us. Your personal data is not disclosed to any third party and is managed exclusively by our company. The only exceptions are: i) those data relating to the execution and settlement of electronic credit card payments carried out by our trusted partners - financial institutions that follow all appropriate security procedures to safeguard your information and ii) data that is absolutely necessary for the execution of your order (transport, storage, etc.) by our partner companies.

However, all your data is protected and managed in accordance with the terms and rules of Greek legislation and in particular Law 2472/1997, and our company strictly follows all the rules established by the relevant legislative framework.
Within the framework of the above legislation, the data kept by our company may be disclosed to third parties, the competent authorities, prosecutors or other administrative services only in accordance with the rules and provisions of the respective regulatory framework.

8. DATA AND TRANSACTION SECURITY
Our company recognizes the issue of data and transaction security as a matter of major importance and therefore takes all necessary measures to ensure its security. The website protects its members from any data interception by means of data encryption. Customer data is not disclosed to third parties and while browsing the website.

9. LIMITATION OF LIABILITY
The user/consumer/visitor/member of tsakalos.experts fully and irrevocably accepts the exclusive right of the company to discontinue the use of his/her access code(s) to the services of tsakalos.experts and to discontinue the availability of the content and information of tsakalos.experts whenever it (the company) considers that the present terms and conditions are violated by the user/consumer/visitor/member or that illegal acts or omissions are being carried out or there are indications and/or complaints that illegal acts or omissions are being carried out by the user/consumer/member. It may also interrupt, suspend, modify the operation of tsakalos.experts in whole or in part, permanently or temporarily at any time with or without prior notice.

10. COOKIES

Like every website on the internet, our online store uses cookies in order for the company to have, provide the necessary information and services (e.g. order processing) every time a user or visitor visits the online store.

Cookies are alphanumeric small files that are transferred to the hard drive of the computer of each user or visitor's customer and are used to store the settings that he has made during his visit to the online store and which appear automatically on his next visits.

Cookies do not cause any risks to the computer of the user, visitor or customer visiting the online store. However, it is possible, if one wishes, to delete existing cookies on one's hard disk, to choose to refuse the installation of new cookies on one's computer or to be asked if one wishes a cookie to be installed on one's computer.